Refund & Cancellation Policy

Effective Date: [26 September 2025]

Thank you for choosing Smart Gold X. Please read this Refund & Cancellation Policy carefully before making any purchase. By completing a purchase on our website https://smartgoldx.site/, you agree to the terms outlined below.

1. No Return / No Refund Policy

All sales of our digital products, including automated trading robots, software, and related services, are final and non-refundable. Once a product has been delivered or access has been granted, we do not accept returns, cancellations, or refund requests under any circumstances.

2. Exceptions (Technical Errors Only)

Refunds will only be considered in the following rare situations:

• Duplicate Payment: If you are accidentally charged more than once for the same order.
• Technical Delivery Failure: If due to a technical error you do not receive access to the purchased product after payment confirmation.

In such cases, you must contact us within 3 working days of the transaction, along with proof of payment.

3. How to Request a Refund (Only in Exceptional Cases)

If you qualify under the exceptions listed above, please email us at:

Email: [email protected]

Please include the following details in your email:

• Full Name
• Registered Email Address
• Payment Receipt / Transaction ID
• Reason for Refund Request

Our support team will review your case and respond within 7 working days.

4. Cancellations

Since our products are digital and delivered instantly, we do not allow order cancellations once payment is confirmed. Please review the product details carefully before purchasing.

5. Disclaimer

By purchasing from Smart Gold X, you acknowledge that you are buying a digital product with no return or refund eligibility, except in the exceptional cases listed above. Trading involves financial risks, and we are not responsible for any losses incurred from the use of our products.

6. Contact Us

If you have any refund or cancellation-related queries, please reach out to us:

Email: [email protected]
Website: https://smartgoldx.site/